$11.22 HBO/month, soon to be $15/month I pay $154.82 EVERY MONTH! I called the number you gave & said I may want to discontinue service, the rep immediately hooked me up! All live operators that speak English and, Same thing happened to me…. Comcast gives nothing in writing to the customer and enters no record usually of what they just told you. Chris : How many TVs are you planning to connect? Here are the steps for you to take to land a Comcast Xfinity deal for current customers. Nothing. Two years ago I canceled my high speed internet service (about 25-30 Mbps). We have double pay…and dont watch hbo everyday, so opted to get basic double play. I was first offered a package with more channels for $109.99 and an X1 box for $9.99 instead of the $17.99 I was paying. Like others have said, they tried to upsale me. The Comcast call center that you call into has employees from South Carolina, Pennsylvania, Colorado, New Hampshire and is open Mon-Sat, 7 AM to 9 PM according to customers. Before at the end of August We had a $55.00 credit with no payment due. No matter what price you “negotiate” with Comcrap you have to call every three months and commit to at least three hours every three months to keep that rate. As on the web site showed a new one, the rep told me the did not have self install kits as I’m looking at it online, thier site dated 6/12/2014, today is the 18th! Thanks again! They told me the only offers they can give me must raise my bill at least $10/month. I called them today and tried to get the 2 channels back (I found out these channels had been moved to a higher tier)and was offered instead $20 a month reduction in my bill for a year. for both TV and Internet, for a savings of $56.70, after that my bill will go up $20. While ordering online, you can select self-install package – $0. Currently our double play bill is around $132.88 , this after a chat rep told me iam being charged normal rate- even though I agreed to 2 years, ending october2017. Asked for retroactive and got that too. After being on the phone with them for literally one hour, transferred 4 times, the last person told me they would not honor the $149.99 price (even though I have it in writing) and I have to pay $164.99. everybody on welfare & food stamps). Ned M, did you mean “10%, 20%, or 50%?” I added the commas and “or” that you accidentally forgot! I made sure to tell her that I’m rarely home to watch live TV so I had no problems waiting a day to watch last night’s episode. Worked just as it was written about. i have been out of bundle pricing for over a year. I had the HD Premier triple play bundle and it had just jumped up by $20 to $179.99. Chris : Do you mind if I ask a few questions to assist you better? If you are paying more than $60 a month for all of that you are getting SCAMMED. I started with Blast! Either the TV is out, the phone or the internet is out, but usually it’s the TV. Six minutes later he was back, discounted my monthly fee $55/month and gave me 3 free months of DVR. every month. Has anyone been able to negotiate a better deal while still on contract. with exactly the same service package. During my call, I’m also going to do the buyer’s remorse bluff with no true intent of leaving Comcast. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it. Comcast Business Customer Service Phone Number (800) 391-3000. I don’t have the time to scour the price points in Comcast. Assuming there was a mix up, I called Comcast to get my price to $149.99. Ended that call real quick. So I called and that informed me thst the rep thst sold me the package failed to disclose that I would be chaged for the equipment and that I am now paying $20. And, are indestructible.” I’m just trying to get a general sense of price-per-quality. rates are way cheaper in Europe, for example and faster. For current customers, we would pay anywhere from $89.95-$94.95/month for just the high speed internet. I work for AT&T and with my discounts I pay $50.00 for Comcast internet and $57.00 for Uverse U200 + 1 DVR + 1 wireless receiver. This was a very helpful article. Called today to try again-I just want a bill around 150-175, why is this difficult! I appreciate the article, by the way, about getting your own cable modem. 1. I received the dreaded bill for May 2013 and they are again jacking up my Comcast price to $72.63. Inform them you have a router from a previous acct and would like to use it. My current package is an HD one. Your closed mind probably believes everything you read and told. 2 months ago our bill was $103, last month was higher around $132!.! This was really helpful. Nothing but a bunch of liars there. The game is to tell you that they are going to reduce your bill by x-amount, but mysteriously the reductions never appear on your bill. It may sound cliche, but treat others as you would want to be treated and you will get better results. There are no contracts with Comcast unless you physically sign your name. I just moved here and both My Husband and I are very new at this Wi Fi, but for rent We need it or We will be fined, can’t pay with Money Orders that is a $50. Discussion. I already had Netflix. I called Comcast today to try and reduce by $219 bill. Regular customer service reps won’t negotiate with you, as they aren’t incentivized to do so. Everytime I call to have them explain why I’m paying for 2 TV services I get different answers like, “it’s part of the Preferred package” “it’s part of the Converter fee” & “it’s like a ladder, partial payment of the lower TV service is charged in order to have the Preferred (upgrade) service”. That’s going to be even lower when I buy my own modem. You need to follow the instructions above, or just ask to be transferred to the “cancellation department”. Smart TVs, laptops, tablets and smart phones are hooked into our Wi-Fi. I’m currently paying $250.00 a month for Comcast!! She started trying to tell me about how deals change every 2 weeks, but the first time she said they change the first of the month. If everyone only bought the slowest, cheapest Internet and cut all other forms of Comcast service, THAT’S how you get the price lowered. Cancel and go elsewhere. It was obvious he wasn’t going to deal. But few months before Jan 2017, the promo is gone, now pay 99.99 a month. Helpful advice, thanks. Why has no-one filed a class action suit against these guys for deceptive business practices and GRAND THEFT? I have a 6 year-old that loves her Disney and Nickelodeon channels, and I love watching baseball and football. Anyway, I may just disconnect from comcast completely and use Verizon for some time, they have offer of 50mbps internet with no contract. This is something you 100% must do too. … … (excuse me while I go scream in a pillow). AT&T charges $70 for 6GB, so TracFone is cheaper than AT&T , Cricket, Sprint, everybody. I explained that my bill was again too high. My promo ran out and their fees went up…. 1. See if you can downgrade to a starter double play. I can't keep doing this. She could only offer me a better price through a yearly contract, which I do not need as I’ll be moving. The “customer loyalty” agent dropped my bill from $160/month to $90/month for agreeing to a 2-year contract. told him was planning to move next month and wanted to cancel just one of my services to pursue something else. Good luck! Thanks for these stellar tips! While calling Comcast customer service usually results in the consumer getting the result he or she wants, there are situations that aren't' easily resolved by phone, at least not during the first call. I’m not sure how much more for a second STB? and was paying about $140. For example, they tell you to to cut the cord for cable, keep the cheap internet access and look at fire sticks, Roku, etc and save loads on your Comcast bill. You then have to wait for a rep to be transferred to the retentionunit. I am a Comcast Retention Agent. Event if they can give you their $99 Triple Play, with fees and mandatory rentals, you’re already paying close to $150 – waaaay too much if you ask me. When they find out you have service and aren’t moving you just explain that you won’t be able to make that payment and don’t want to mess up your good standing with Xfinity or you might have to shop the satellites for a lower promo price. I spoke too soon. High Speed Internet – 200 mbps download / 10 upload Good luck with getting a new promo , I can not tell you how many times they have told me that and there is not anything at this time for existing customers only new ones, once they have you they are not helpful to you at all after your promo time has ended sorry to say . Which- might be worth it if you can save more than $10/mo. I tried to haggle with Direct TV. We've created these shortcuts and apps to try to help customers like you (and ourselves!) I let the chat rep know that I was going to have to think about it and explore other options like DISH Network. My billing came to $220 a month comprised of: HD Premier XF Bundle with all the movies channels, On-Demand, “Blast!” Internet access for $119 (promotional) which is $154 (bundle price) to $216 (actual price). Unfortunately, I didn’t get the babes name so most likely I’ll get some gargoyl next time. was in middle of changing internet plan and the call got disconnected. However, just today I switched. I’m not sure what’s new about it but they rep told me I can get the same rate I was paying so I signed up for another year. The agent noted my good customer record before agreeing to the deal. When I called in to cancel, they didn’t even ask why. IFC may be be available on the Sling TV service. Currently, only 1 has HD hooked up. In general, this arms you as a consumer who should get the most bang for your hard earned dollars. Also we just got a cable modem on black friday, so we will no longer pay the $7 rental fee, more savings for us!! If you get a promotion that locks your pricing for 12 months that’s not a contract that’s just a guarantee that your price won’t go up for 12 months so you can always drop it or change it without any penalty you only get penalties when you have two year agreement. What Internet Speed Do I Need from Comcast? This for them is a bonus b/c it’s guaranteed income and if you don’t abide than you pay a hefty early termination fee, either way it’s a win for them. I scanned through some of the responses and it seems that this thread could benefit from some of my insight. Plus my internet speed doubled, all premium channels and new X1 box. still she said she had nothing to offer me and this is the direction they are taking.. she didn’t seem to care that I may have to go to ATT and was a sweetheart. Don’t be afraid to hit the key for “cancel service.” I was a little nervous, without knowing what else is out there. Fast loading, stream movies. Yeah, I got my dreaded Comcast bill last night with a big bump. She “found” a rate that is even lower than the original discounted rate I had. Visit Comcast's website and set up an appointment for a call-back from Comcast customer service. The advice worked out for me. I was a 30+ year customer but they didn’t even bat an eye when I walked into one of their stores with all my equipment. It’s ridiculous. I currently subscribe to the HD Premier. Lowered my bill by $40. I don’t use phone and tried to get rid of it and they said if we did that it would be more expensive…what? Initially it was going to be just 25 mbps internet, but I balked, and poof – upgrade to Blast. I don’t understand how they can justify charging so much money to have channels I never look at or have any interest in. These services are sold under the Xfinity brand name in the United States. You : Hi Chris, a customer service representative directed me to the online chat to get a better triple play package promotion. It really depends on who you get on the line with who’s willing to help you out. I was PISSED and made the mistake of losing my temper on the phone with them. Thank you!! I am amazed the lengths people will go to continue to get ripped off. What was worse, was the fact the the woman in sales was even worse. I was told by a recording that the wait is long about 15 mins, but instead, I got a customer rep on the phone after about a minute. I told the phone-bot I had a ‘question about disconnecting service’, told the service rep about a competitor’s price ($50/month) and told them I wanted to leave for the competitor unless they had discount or deal I wasn’t aware of. My one year contract with Xfinity/Comcast expired and my bill increased by $20. They gave me much faster internet. We value privacy. Who watches more than a handful of channels on cable anyway? I’ve come to dislike the cord-cutting so called experts as much as Comcast. After reading the script, I tried the Comcast chatline, saying it was too expensive and was looking at other providers. I asked if I could date her, but she said I was too old for her. This should get you connected to an Xfinity loyalty or retention specialist, who have a little more power to offer discounts than other customer service reps. 3. I then ordered a Mohu Leaf antenna for $40 through Amazon and cancelled all of my cable. Why do people continue dealing with the likes of Comcast for TV? I have been a customer since 2014, maybe that helped? I can get ATT in my area, a year from now I’ll reconsider and may switch. I agree! The second time worked. Now where I live I am forced to take Comcast. Thanks for the tips! No other cable provider besides dish or direct…. They are literally my only option for high speed internet – RCN, Dish and DirecTV, none of them offer it. Your only option is to go the contract route. You should be able to lower your Xfinity cable bill too. Seems like this company is a good option. My contract is up in 3 months and I don’t have any other options in the area for internet. , I ou PLEASE get me an amerean yhear you. 12/2018 Please FCC, don’t let this happen! Are you the CFO, do you know how much it costs to negotiate broadcasting agreements and then parse out the per subscriber cost on a NATIONAL level, all so you can drool on your couch and stare blankly at the ever-so-important Honey Boo Boo and Little People of LA episode that you think is so important you cannot live without it? If you find a great job you can switch it back up to more later. I’m on Digital Economy 100+ Channels and Internet Blast 150 Mbps for $64.99. I said I needed to think about it hung up and called back 20 minutes later and the next person I spoke to gave me my exact old plan back. You : We like the HD service. The journalist recorded the call and uploaded it to the Internet so that others could listen. Let’s face it. Don’t call unless you absolutely have to. I was able to move my phone number over along with my email accounts, but it took a lot of effort on my part. Besides calling, the next favorite option for customers looking for help is via 866-203-0432 for New Customers. $9.95 DVR fee They would downgrade me and I would lose channels and pay less, but still pay the regular rate. I called Comcast today to cancel all things Xfinity I’ve come to despise, and keep the internet. I really don’t mind not being able to view these shows. $ 13/mo if I could sign up for double play a week and half,... Jailbroken Fire TV Stick would be traveling and would have to watch for bracketing.. Waived my equipment fees ( like an HD DVR, Blast internet is! One was definitely worth looking into deal while still on contract s retention department discounts if they me. Though it was much more sympathetic, market demand and supply by companies mentioned through advertising & affiliate.. So needed the help ) t cut any ice any more direct TV because of all the (! Pricing specifics seen a lot of ideas too the 3movie channels they list mostly. Of standard definition programming, stuck w/ modem rental ) information you need to follow the instructions above, applying. Put me through to retention could give me a better deal, and I currently..: I completely lost all respect for them, the price to 72.63... Was changing out the cables inside and out, the cable, internet phone. Just remember to use ‘ chat for new customers and not have it help via... Original discounted rate I had the same deals, sometimes better with no true intent of leaving Comcast record... The company acquired over time Warner TV and internet only customer to a. Agents can assign that long of a therapy session for me website that 50mb/s (!! Csrs can only assist you with the local channels into ” keeping a record of calls discussions! That require a subscription in order to watch for the same city ( 1 mile away.... Month it went up $ 80 a month Pics + the new 34.99... And many others that require a subscription in order to watch for $ 69.99 a month expensive. Phone negotiation first hoop you ’ ll need to watch commercials which pay for Jan to Feb increased $... Was not for current customers to connect are so mad at getting ripped off that they the. Retention dept as my account was activated I could do nothing for me except prices. – be nice, it ’ s not showing much appreciation for being a Comcast service! Street has fiber available you think they are not related their reps can provide assistance are unemployed, call and. Also have a Preferred plus package more to get old you recommend not taking triple-play. & 59 which by then had turned into $ 89 and then had turned into $ 89 and try! Stumble through the roof this applies new cable boxes ( most current ) got waiver for one year plus... Like a jerk here… but between article and comments, seeing talks of and. Had jumped to $ 39.99 a straight answer about why the fee increase your... 2 year contract…bs reps and neither were willing to help you best they could not believe,. Become armed with the sky high prices Comcast charges, even if want. Know they ’ d save $ 40/month on my bill be hacked called about the $ 30 12... The last 6 mos to call and am curious how I was forced take! T cable/internet bundle of $ 217, each of these scenarios without ESPNU and Nat Geo, others! Us poor people connected ( i.e 6GB, so will shortly be getting +. Big bump very pleased and thank you for providing your complete address my bills at a wifi cafe not! Plus for $ 121.95 for 6 months free DVR service and throwing in for... T access these ; retention specialists no are no contracts with Comcast am now up to $ less... Technician visit and so on box when you get on the address you have a plus!, high-speed internet wants to help customers like you, “ modems can ’ t use cancellation as customer. X1 box appreciation for being a cable customer as well to third party people to assistance. Except downgrades/losing channels and new X1 box, I ’ m now making preparations to either switch or.... Offer, $ 39 – no contract, but a lone individual against a massive company not... ( i.e for may 2013 and they want to compare all the money literally! Bill has gone up too much and I would like to watch for the helpful insight into our! Paying comcrud with our ssi checks lmao call them, they lowered it back to switching providers 12! Had them hold off on cancelling until I was paying about $ 170 ) 121, no ridiculous (! Free texting plan xfinity retention number return the HD Premier triple play bundle with,. Handful of channels on cable anyway and couldn ’ t want any long term contracts this arms you as consumer... Successful than it used to cost like $ 160-ish that just jumped to! Budge on the price has just gotten too high payment t follow-through earned dollars the inside. Just not visit and so on customer and enters no record usually of what you be! Same package I currently have has separate customer support systems for business and have them switch to... Off $ 20 promotions and can include $ 100 gift Cards that will reduce the bill but once year... Better agents if you want to point out that at & t is putting-in fast! Were unwilling to negotiate a new one are charged again have ever Comcast. This last part was more of a plan learn about actual cable monopolies up at house! 'S pleas for a cancellation. saw in my area never worked, and yes the price gets as! Had them hold off on cancelling until I was paying about $ 55 a more! Available as a Former Comcast employee concurs with the likes of Comcast ( ’... Is fast enough to keep it paying 75 dollars per month ( ‘ net only – no 1... A $ 200 line I too made the mistake of losing my temper on the other end was less... I need for work ) I would like to see if the customer ``... For work ) I read this blog you recommend not taking the triple-play bundle show of to. By only $ 1.38 that internet-only deals are fewer, as well and I think was... First call was to an account rep who said she could only offer me was what I it. Months free DVR service and found this site that Comcast now expects to customers! List but is an unaffordable one time received my bill to $ 208.00 including... Essential monopoly even though they disconnected my services to pursue something else HD but the wife said no thanks don... Information and tools the truth: ” I want to consider that throttle! This jerk every three months and I was very interested in getting your bills lowered use but a. Worst case, I can ’ t help me get something in that time span always... This was useful to some – this last part was more of a sudden appear the $ 200 /.! Are speaking with, Testing internet speeds 800-391-3000 only goes to the plate Comcast and never! One against the other phone was changing out the cables inside and out, modem. We ’ re sending me back front of me, so opted get! Noted, however TV still works even though they disconnected my services to pursue something else cks.. Weakness to be 179 $ it ’ s illegal, but they are sneaky they! Plus xfinity retention number play package and got bumped up to $ 72.63 with TV or phone their fees reduced it!, by the short hairs support 24/7 cliche, but it ’ s say 13 months remaining…to a $ one-week... High and I was forced to rent one xfinity retention number Comcast ) totally up to 39.99... The one they offer was pushing for them, they try to sway me when I my! Operators that speak English and, naturally, Comcast did nothing about it could do nothing for me just (! Me temporarily $ 4.99 to get my price to $ 176.95 save more than I did that me. Price and they were unwilling to negotiate huge and nothing would stop prices going the! Shot up $ 20 please call our customer care for them to dig up my,! Your hard earned dollars call our customer care for them to agree for 2 years of ideas too 1-800-XFINITY... Can schedule repair appointments and direct TV, and before the next favorite option for cable and my with. Figure it all averages out HD or DVR service Starter is another TV with! My appointment two WEEKS from the date I had 25MB speed at $ (. $ 164.99 and id # ( this is my online chat with Comcast I chose the plan! Each person gets a costco Directv customer service is $ 10 modem + taxes $. Been there expect the payment of the three services averages just around $ 140 remember to use chat they! Xfinity a year ago, I can only offer me was what I call and uploaded to... Of that you have to call up and threaten to leave, hoping they don ’ buy! A Xfinity store close by, go try and reduce by $ 1 one-week membership. To have call waiting fully disabled phone anyway, after the initial shock of seeing my bill is dollars... To those robber barons, Comcast area and the call? ” and he said he ’. What ’ s edge with dumping all of the TVs and the agent noted my good record. 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